1. Introduction

Welcome to the Smart Shine platform. By accessing or using our website, you confirm that you have read the terms and agree to cooperate with and be governed by the following terms and conditions ("TERMS"). These terms constitute the basic ground rules of access and utilization of Smart Shine's website and its services, which include but are not limited to Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), and Staffing Solutions. Please give these terms a good reading before accessing our services. If you disagree with any portion of these terms, you may not use the website.

2. Definitions

For the purposes of these terms:

"We," "Us," "Our" shall refer to Smart Shine;

"You," "User" shall refer to the individual or entity accessing or using our website and services.

"Services" shall refer to the BPO, KPO, and Staffing Solutions offered by Smart Shine.

3. Acceptance of Terms

By accessing or using this website, you accept and agree to these Terms and Conditions. If you do not agree to these Terms, please do not use our website. Your continued use of the site will act as acceptance of any terms, alterations, or modifications posted subsequent to your first visit.

4. Modifications

We reserve the right to amend these Terms at any time. You are duly advised that the new amendments will take effect the minute they are made onto this page. You have the shared responsibility to check these Terms frequently to see if they have been changed. Continuing to use the website after any such changes shall mean that you accept such changes.

5. Use of the Site

You undertake to use our Website only for legal purposes. You must not:

• use our Website to violate any applicable law or regulation.
• engage in any activity that disrupts or interferes with our Website.
• use the Website for sending any harmful material, including, but not limited to, viruses or comparable destructive programs.
• attempt to gain access to any other systems, servers, or networks without authorization.

You further agreed that you will not use the website in any way that would likely impair, disable, overburden, or otherwise interfere with the website or interfere with any other party’s use of or enjoyment of the website. You will not obtain or try to obtain any materials or information through any means not intentionally made available or provided for through the website.

6. Intellectual Property

The content featured on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Smart Shine or its content suppliers and is protected in accordance with the applicable laws of international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You agree that you will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, use of the website, or access to the website without the express written permission of the company. Unauthorized use of the content may violate copyright, trademark, and other laws. You agree to abide by all copyright notices, information, and restrictions contained in any content accessed through the website.

7. Ownership and Use of Content

All content uploaded to our website remains yours. However, upon upload of such content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, display, and perform your content in connection with our services.

You represent and warrant that you have the necessary rights to grant such license and that your content does not infringe the right of any third party. We shall have the right to remove or modify any content that we deem to be in violation of these Terms or otherwise objectionable.

8. Disclaimers

All services and the website are provided ""as is"" and ""as available"" with no warranty or condition as to their proper functioning. To the fullest extent permitted under applicable law, we disclaim all express and implied warranties, including any warranty of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that functions contained in the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or of other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the website in terms of its correctness, accuracy, reliability, or otherwise.

9. Limitation of Liability

Under no circumstances shall Smart Shine and/or any of its affiliates or any of their respective directors, officers, employees, agents, contractors, suppliers, or licensors be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use or inability to use the website or services- such damages may include but are not limited to loss of revenue, anticipated profits, business, saving, data, goodwill, or anything else considered an intangible loss.

Our entire liability towards you for any and all claims of damage, loss, or cause of action shall not exceed the amount paid by you-to access this site. This limitation of liability shall be allowed to the fullest extent permitted by applicable law and exists despite the fact that we had been informed of the possibility of these damages.

10. Cybersecurity Framework

We go to great lengths to ensure strong security controls to protect your personal data against unauthorized access, modification, disclosure, or destruction. These controls include encryption, firewalls, settlement of secure server facilities, and regular conduct of security audits. Please note that though all possible precautions will be taken to protect your personal data by us, there is no guarantee to safeguard against any possible compromise. In case of a security breach, relevant individuals shall immediately be notified in accordance with the law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Smart Shine, its affiliates, and their respective directors, officers, employees, agents, contractors, suppliers, and licensors from and against any and all claims, damages, losses, costs, and expenses, including attorneys' fees, arising from, resulting from, or connected with your use of the website, your violation of these Terms, or a violation of any rights of a third party.

Whenever any matter is subject to indemnification by you, we are entitled to the exclusive defense thereof by our own legal representatives and at our own expense, at which time your cooperation in asserting against such indemnity is rendered available to us.

12. Governing Law

The Terms and Conditions shall be construed in accordance with the laws of India. Any dispute arising from these Terms or from your use of the website will be under the exclusive jurisdiction of the courts in Ahmedabad, India.

You agree that any cause of action that relates to, arises out of, or is an issue concerning the website must be brought within one (1) year after the cause of action arises. Failures to institute proceedings within this time will constitute a permanent bar.

13. Dispute Resolution

In the event of any dispute, you agree to first try to resolve the issue informally by calling us. If it fails to settle on the grounds of informal negotiations, then the dispute will be resolved finally by binding arbitration in accordance with the laws of India. All the arbitration proceedings will be held in Ahmedabad, India, conducted in English.

The decision of the arbitrator will be irrevocable and binding, and the judgment on the award rendered by the arbitrator will be entered in any competent court of jurisdiction. You agree that any proceedings for resolution of disputes will be carried out on an individual basis only, and not on a class, consolidated class, or representative basis.

14. Termination

We reserve our right to terminate or suspend, at our sole discretion, your access to our website without notice for conduct that we believe violate these Terms or is otherwise harmful to other users of the website, us, or third parties, or for any other reason.

Upon termination, your right to use the website stops immediately. Termination will not affect those provisions of these Terms, which are, by nature, created to survive termination; this includes without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information. Our privacy practices comply with U.S. data protection laws, including the California Consumer Privacy Act (CCPA). The Privacy Policy is part of these Terms and Conditions. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: Smart Shine Ahmedabad, India Email: info@smartshinellp.com Phone: +91 98250 98250